Making Care and Health Personal 2015





Thanks to everyone who attended the event yesterday. Thank you also to all speakers and presenters who came to share their knowledge, expertise and some very personal journeys to enable, encourage and support joint working between care and health professionals across the West Midlands, and to ensure a person-centred approach underpins everything we do.

Please scroll down to view outputs from the day.

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On Wednesday 4th November West Midlands ADASS and NHS England ran a regional event called “Making Care and Health Personal”.

The objective of the day was was to share innovative ways in which Councils, Clinical Commissioning Groups, Healthwatch and voluntary sector partners are responding to the challenges of personalisation and integration set out the Care Act and the NHS Five Year Forward View.

Setting the scene with a regional and national perspective on the Care Act 7 months on – Matt Bowsher, Chief Officer, Adult Services, and Dudley, spoke of the financial challenges facing health and social care and the need for radical approaches and partnerships in order to deliver on Care Act duties. He spoke of the importance of events such as this in bringing together people with a wide range of skills and experience in order to shape ideas and help close the gap between policy and what people experience on the ground.

This was followed by Catherine Wilton, Deputy Director of Coalition for Collaborative Care (C4CC) who outlined the progress being made through the Integrated Commissioning Programme in extending personalisation for people with long term conditions by strengthening communities, transforming commissioning and supporting self-management. Catherine also highlighted the support that C4CC can offer to organisations.

Clenton Farquharson, MBE who also chaired the event, highlighted the need for organisations to take a co-productive approach and stated that “courageous conversations” with people who use services can also be part of the solution to system and culture change. He drew our attention to a new web based resource from Think Local Act Personal called  People not Process – Coproduction in Commissioning.

Clenton identified the Ten Top Lessons for co-production as:

  1. keep the person in the centre
  2. culture over process
  3. evolution not revolution
  4. create a common language
  5. build on people’s experience & awareness
  6. information is key
  7. social capital is not sideline
  8. choice does not just happen
  9. get people, professionals and providers on board early
  10. measure what matters

Pauline Fairweather from People Hub gave a powerful account of the barriers she has experienced due to her long term condition and the difference that a joint health and social care budget has made not only to her life but to that of her family . Paula told the delegates: “I can’t fight the system on my own, that’s where you lot come in!”

Delegates had the choice of attending two workshops from the following.

Altogether Better  

Altogether Better, an NHS national network organisation with expertise in working with communities has developed an award-winning model of engaging with citizens and services where change is needed to achieve better outcomes, transform relationships, create capacity and meet increasing demand.

Telford After Care Team (TACT) TACT is a Community Interest Company for people in Telford wanting to recover from addictions where all involved in the service are ex users of services and most work on a voluntary basis to help others on their recovery journey.

People Powered Health

The People Powered Health programme can connect people to their communities, improve one to one relationships with health and social care staff through person centred care and support planning, reduce hospital admissions and realise economic savings.

What is required to deliver joint health and social care personal budgets?

A practical and interactive workshop to increase understanding of what is required to deliver effective joint health and social care personal budgets. Delegates will leave with a list of things they need to do when delivering joint budgets in their area.

In the final session Matt Bowsher invited delegates to discuss in locality teams what they had heard seen or heard that could be of benefit to them locally, and to agree three priorities to take back into the organisation.

Delegates highlighted, for example:

  • Re-energising the Making it Real Board
  • Looking at ways to introduce co-production more widely through their Health and Well Being Board.
  • Developing more effective person centred ways of working
  • Making links with local Personal Health Budget leads to better understand impact and processes.
  • Looking at the learning from the Altogether Better model of working with young people in Shropshire.


What the delegates said:

“Workshop on TACT very inspirational”

“One of the better networking events”

“Really excellent”

“All presentations and workshops excellent – informative, fun, relaxed and thought provoking”


Agenda 4 11 15

Action Plan Framework 4 11 15

Workshops summary 4 11 15

The event on social media – #WMPersonalisation15

Plenary presentations

Master Presentation 4 11 15

Matt Bowsher 4 11 15

C4CC 4 11 15

Workshop presentations

Altogether Better 4 11 15

TACT 4 11 15

C4CC workshop 4 11 15

Pictures of the C4CC workshop outputs

Workshop C1 Workshop C2

Pictures of the NHS England workshop outputs

Workshop D5 Workshop D1 Workshop D2 Workshop D3 Workshop D4


More pictures from the day

WMPersonalisation152 WMPersonalisation153 WMPersonalisation154 WMPersonalisation155 WMPersonalisation156 WMPersonalisation158


More information

Please e-mail Helen Turner.




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