IEWM Associates’ Support

Improvement and Efficiency West Midlands (IEWM) work with a group of Associates who support the joint improvement programme – a carefully selected pool of experts, with skills and experience to provide support in a range of themes, e.g. commissioning, adult and children’s social care, social media, sector led improvement, etc. You can read more about the IEWM Associate Framework here.


Currently, there is s number of associates supporting WM ADASS networks and delivery of social care priorities such as Care Act, Workforce, Commissioning, Mental Health and Health and Social Care Integration.


Alan CoeAlan Coe – Alan has been an independent Social Care Consultant for the past seven years. Currently the independent Chair of Wolverhampton’s Safeguarding Children’s and Adults Boards. Alan undertakes Adult Serious Case Reviews – usually once or twice a year. Currently he is working on one for the States of Jersey. Recently, he have led on work for WM ADASS in relation to the safeguarding aspects of the Care Act Implementation.

Alan is a qualified social worker. In the recent past he has had experience of working with national social care inspectorates in England and Scotland and was Assistant Director for Adult Social Care in Stoke-on-Trent.

His consultancy work has also included service redesign of first point of contact services,  a review of mental health services including funding and expenditure, inspection preparation and performance review.


Chris ShollChris Scholl – Chris has over 30 years experience of working in health and social care services, both as a senior manager and as an independent consultant at local, regional and national levels.

Chris has led a number of regional initiatives, including programme leadership, development of service improvement tools, audits and peer reviews.  She has a strong reputation for delivering quality results in response to customer requirements.

She has a genuine commitment to co-production and collaborative working to effectively manage change and improvements to services, and to people’s lives.


Christine Rowley – Christine RowleyChristine has almost 20 years’ experience working in the voluntary and statutory sector across the West Midlands.  This included 14 years as Carers Co-ordinator for Dudley Council.  Having been a carer prior to beginning paid work in the sector, support for carers is her main area of interest and expertise. She also has an interest in the provision and dissemination of good advice and information for everyone. She has been instrumental in developing online training courses with a commercial e-learning company. Christine also delivers generic Care Act training as part of the Care and Health Law team

She is one of the associates supporting regional implementation of the Care Act in respect of carers and is also working with a local Mental Health Trust to identify their requirements to support Care Act implementation.
She believes that, in order to promote the wellbeing of adults and carers and to help to achieve good outcomes for both, it is necessary to look for practical and sustainable solutions outside the ‘health and social care’ sector as well as within it


Dan-Fisher-photo-web-site1-225x300Dan Fisher – Dan has worked in the public sector for the last 10 years, initially in finance before moving on to ‘value for money’ based projects in adult social care and latterly, more broader commissioning led projects focusing on delivering better value for money but also effecting change in service type and delivery, and the way we purchase. Dan has a strong interest in how the market interacts with social care purchasers as well as an interest in data quality and integrity. He also has a lot of experience of working and negotiating with the provider market.

He has worked with IEWM as an Associate for several years, projects delivered to date are:

  • Care Funding Calculator – regional training, support and development
  • Regional Learning Disability Market Analysis
  • ADASS Commissioning Network – providing support to the Commissioning Network, initially around the Care Act

Dan is also an associate with iESE, the social enterprise who own the Care Funding Calculator and an organisation called Alder Advice, where they are currently delivering part of the Adult Social Care Transformation programme in a large County Council.


Dan SleeDan Slee – Dan is an IEWM Associate and Director of comms2point0. He is a former journalist and was Assistant Chief Reporter of the Wolverhampton Express & Star, the largest daily newspaper outside London. He served in a senior role in local government communications at Walsall Council in the West Midlands. During his time there he co-wrote the Best by West Midlands whitepaper on social media use in the region for IEWM. He also helped win the inaugural LGComms social media award in 2011.

As an IEWM Associate, he was commissioned to become communications lead for the implementation of the Care Act and worked with 14 authorities to support their strategy and tactics. At comms2point0 he co-founded a community of communications professionals with a website with shared best practice which attracts more than 7,000 unique users a month. He has served on The Guardian Public Leaders editorial board, is a member of the PRCA and is a Fellow of the RSA. Clients include the LGA, Scottish Improvement Service, Public Health Wales, Foreign & Commonwealth Office, Comms Cymru, Punch Taverns, Helpful Technology, Fife Council, Dorset County Council, Essex County Council and Charnwood Borough Council.


Helen CoombesHelen Coombes – Helen has worked in the public sector for more than 25 years, starting in local authority older persons home before qualifying as a social worker practising across a number of client groups, particularly in mental health and, in addition, working as an approved social worker and a practice teacher. Transferring into the NHS, Helen has worked as a general manager and commissioner, across community health, primary care and prison health services, and finally as a director within a large mental health learning disability NHS trust.

Since returning to local government Helen has worked at director level with portfolio’s covering adult social care, public health and housing, and also has had a specific focus on developing integrated pathways with health and increasing resilience within communities.

Helen has also undertaken further study in public health, and is passionate about tackling the wider determinants of health, reducing inequality and enabling communities to be healthy and happy places to live and work.


Helen TurnerHelen Turner – Helen has been providing support to the West Midlands councils with the implementation of the Care Act in the areas of: Wellbeing and Prevention; Information and Advice; First Contact and Independent Advocacy. She has offered a “read and review” of WM councils’ Information and Advice strategies. This identified risks and gaps, as well as innovative examples of how councils are expanding their “offer” which have now been shared regionally and nationally (SCIE Prevention Library – Solihull Information Hub; TLAP Information and Advice Workshops – Shropshire Let’s Talk Local Sessions).

Helen has a key role in co-ordinating the work of West Midlands Personalisation Network chaired by Matt Bowsher (Chief Officer Adult Social Care, Dudley).  She is working closely with NHS England Personal Health Budget leads on a joint West Midlands event “Personalisation and Integration” to be held in September 2015. Through her strong links with Think Local Act Personal, she is also supporting West Midlands councils in developing their wider personal budget offer through Individual Service Funds.


Jacky Edwards 2015Jacky Edwards – Jacky is an advisor, consultant, change agent, programme and project manager with many years’ experience of managing public sector services at strategic and operational levels.

Her current areas of work are within Health and Wellbeing with multiple roles covering Better Care Fund, Resilience (Quality Discharge & DToC), Integrated Health and Social Care Pathways (Community and Urgent Care), Better by Digital and Community Social Care and Health Operating Model, Commissioning Toolkit and Commissioning, Contract, Quality, and Brokerage Competency Framework.

She works as an associate with WMIEP, NEPRO, AMEO, APSE and other well respected organisations as well as working independently as Director and Principal Consultant for Ab Intra Management Consulting. Her favourite roles are when working in partnership between Local Authorities, Clinical Commissioning Groups and Health Trusts.


Lynne BowersLynne Bowers – Lynne has twenty years Senior Health and Social Care Management experience across England and Wales. Clinical publications in Oncology, Trauma, Mental Health, Safeguarding children, and End of Life care.

She is an international speaker and global mentor, and has been a Third Sector Advocate for over twenty years.

Lynne is passionate about social justice and believes that every life is of equal value.




nathan downingNathan Downing – Nathan has extensive international experience of consultancy within the field of efficiency and procurement, in particular working within Local Government Social Care and Health sectors.

Nathan spent several years on the Care Services Efficiency Delivery (CSED) programme within the Dept. of Health, focussing on the implementation and realisation of sustainable efficiencies within adult health and social care. Nathan’s principal expertise were developed in electronic monitoring and rostering of homecare, having been the national lead on the DH/CSED programme, and the delivery and mainstreaming of assistive technology/ telecare.

Nathan has worked extensively within the West Midlands region as Regional Telecare lead and leading projects focusing on transformation of Better Care technology and the expansion of Telecare within Local Authorities, Health Trusts and associated providers and partner organisations.


Paul JohnstonPaul Johnston – Paul has successfully delivered a wide range of projects to transform adult social care in the West Midlands since 2009 including work around Personal Assistant project, Mobilising Community Capital, Personalisation and Commissioning.

As Project Manager for the ADASS WM Care Act & Better Care Fund project in 2014/15, Paul has helped councils in the region to:

  • Develop appropriate plans for Care Act and BCF
  • Access local, regional and national support and resources
  • Manage compliance and implementation risks
  • Meet Care Act and Better Care Fund objectives

Paul maintains strong links with the national Care Act and Better Care Fund programme offices and has influenced the design of the national programmes of support in order to better reflect the region’s needs. He has developed good relations with colleagues from across all of the ADASS regions, developing a collegiate approach to practice development and issue resolution.

Paul engages effectively with the region’s improvement networks and has facilitated the sharing of information and practice. He has established effective working groups to take forward operational issues and supports the region’s Care Act and Better Care Fund lead officers. He plays a key role in supporting the design of the region’s improvement plan and specification of support roles.


Raj ChauhanRaj Chauhan – Raj has worked in the public sector for 35 years (25 years at Milton Keynes Council), predominantly challenging services, project managing continuous improvement programme, either prior to or following a regulatory inspection, or from internal reviews and assessments (working with corporate directors, heads of service and members). The focus has always been to ensure the council continues to deliver excellent value for money services to local communities (supporting adult social care and housing services since 2000).

More recently, Raj has been appointed as an associate supporting the Sector Led Improvement Programme and Performance and Information Network for ADASS South East and West Midlands regions.

Raj is also a trustee of a minority ethnic charity in Milton Keynes and a non-executive director of a small BME housing association based in Northamptonshire.


Ralph StobartRalph Stobart – Ralph has a wealth of experience of consulting, interim management as well as operational leadership. Starting his career in the Royal Air Force, over a 17-year career he led an enormous range of large multi-disciplinary teams both in the UK and across the globe. On leaving the RAF, Ralph joined a leading local government outsourcing provider and led large operational service delivery teams. His deep understanding of operational leadership, lean systems thinking and organisational behaviour then equipped him to move into interim management and consultancy some nine years ago. Since then he has gained wide experience working at executive board and operational levels in public and private sector organisations leading sustained transformational change.

Lean systems thinking, strong relationships built on trust and a deep desire to help organisations improve is at the heart of his drive as a consultant and interim transformation leader. His wealth of experience of applying a whole system approach across a wide range of private and public sector organisations means he is able to rapidly create value in any organisation.

Sheila Stokes-WhiteSheila Stokes White
– Sheila is one of our Care Act Associates working on the Workforce development requirements of the Act having undertaken a regional training analysis and designed a regional training plan.

Another recent assignment with IEWM was to facilitate the West Midlands District Council Network, a member led group of district council chief executives providing support, liaison and facilitation of their meetings.

In December 2014 her book “The Ethics of Work” describing her experience and ideas about how to be an ethical leader.

Sheila is a strategic consultant and leadership professional with over 30 years’ experience in senior management and 10 years running her own organisation development company, has provided successful interventions to boards and top teams of local authorities and partnerships.

Other recent work has included major strategic reviews, helping to reduce costs and create new strategic alliances often where there was considerable resistance to change.  Undertaken joint work with local government and health to advise on improvements in delivery of adult social care and advising on improvements to children’s health & well-being in a large county including development of completely new models.




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