Case Study – Making It Real: Telford & Wrekin ‘My Life’

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Find out more about Making it Real

Organisation

Telford & Wrekin Council, Early Help & Support Services

Description

Telford and Wrekin Council Adult Social Services have responded to the Care Act 2014 and set out their Commitment Statement to prevention, wellbeing, information and advice. “Right help, Right time to promote independence” sets out a cross organisational approach to improve the health and wellbeing of communities, improve health inequalities across the Borough and protect and support vulnerable adults.

A cornerstone to this commitment are the 5 ways to wellbeing:

  • Be Active
  • Connect
  • Take Notice
  • Keep Learning
  • Give

Alongside this commitment a number of initiatives have taken place to support the workforce in implementing the culture change (both within the council and in the voluntary sector).

To support the Commitment Statement and our Wellbeing and Prevention Strategy we are working with clients, who have agreed to share their stories with us, on how Adult Social Services have helped them in their journey with the support of commissioned services but mainly through the use of community based assets and self-help, in line with our new target operating model.

 

What changes have been made

These are the steps Telford and Wrekin Council took:

1. Adult Social Care Commitment Statement. This is published on MyLife: telford.mylifeportal.co.uk/news_and_information/

2. Appointed full time Information & Advice Officer

3. Making It Real and I Statements – we used the toolkit published by TLAP to enable us to locally map and develop our information & advice action plan and work programme for delivery using the MIR ‘I’ Statements

4. Implementation of the Care Act 2014 – The empathises on Information & Advice

5. Accessible Information Standards – NHS England & Health & Social Care Act 2012

6. Development of MyLife – website/directory of services

7. Development & implementation of community assets 8. Working with My Support Broker for creative support planning and maximising community assets

9. Development of the supported self-assessment questionnaire – online assessment form available in MyLife (in progress)

Who was involved?

• Adult Social Care Staff

• Internal Staff; i.e. Commissioning and Public Health

• External contacts

• Health; CCG

• Provider Organisations

• Voluntary Groups

• Experts by Experience Group

• My Support Broker (MSB)

• Clients

Outcomes

Alongside the commitment detailed above, a number of initiatives have taken place to support the workforce in implementing the culture change (both within the council and in the voluntary sector).

To support the Commitment Statement and our Wellbeing and Prevention Strategy we are working with clients, who have agreed to share their stories with us, on how Adult Social Services have helped them in their journey with the support of commissioned services but mainly through the use of community based assets and self-help, in line with our new target operating model.

Case studies from clients show progression in their wellbeing and health. These can be viewed using the link below:

telford.mylifeportal.co.uk/commitment_statement.aspx

Challenges and how they were overcome

Further work is continuing with the recommendations from the Peer Challenge which took place during April and May 2016. The recommendations include a review of our current target operating model and developments required in the cost improvement plan. These are being taken forward by developing an overarching improvement plan with actions required.

Challenge – The removal of the Access team that was the first point of contact for members of the public, which sometimes resulted in drawing people in for full assessment and long term services.

Resolution – Introduction to My Choice

Commissioned an Information, Advice and Advocacy service in the community made up of 5 community services that came together to form Telford Advice and Advocacy Alliance known as My Choice to Telford residents. The service is provided by the consortium of: Alzheimer’s Society, Age UK, Citizens Advice, SIAS, taking Park and supported by Telford & Wrekin Council

The service is open Monday to Friday 9am to 5pm.

The service provides:

  • Access to carer’s services
  • Welfare benefits for carers and cared for
  • Community care
  • Services to promote and support independence
  • Personal budgets
  • Support and coping strategies for dealing with long term health conditions

Supporting people with a range of disabilities including:

  • Learning Disabilities
  • Mental Health issues
  • Older People
  • Sensory Impairment
  • Stroke and Physical Disabilities

Challenge – Culture change and news ways of working.

Resolution – introduction of mobile working, My Support Broker, Implementation of the Care Act 2014. The workforce are given the right tools to work remotely in the community; IT equipment. The development of creative and innovative way of working, using the My Support Broker model and IT platform. The maximisation of community assets. Further training for staff through workshops and on line training materials.

The development and use of the following documents:

  1. Commitment Statement, right help, at the right time to promote independence
  2. Information & Advice Strategy
  3. Wellbeing and Prevention Strategy

This led to a new Target Operating Model, with an emphasis on information & advice, promotion of self-help options and community assets

Change in culture remains a challenge in order to fully implement an asset based community approach

 

Top tips and resources

Full time Information & Advice Officer – to continue to work on developing, maintaining and up-dating I&A across Early Help & Support Services

 

Full time dedicated Assistive Technology Officer post to promote the use of AT/equipment. This officer leads on AT across all services

 

Development of the Experts by Experience group. Regular meetings with dedicated volunteers who assist in testing of new equipment and gadgets. Help with promotion within the community by undertaking roadshows.

 

Seek & Find project – workforce working within localities in the community to find all community assets to populate the MyLife service directory and promote the use of these in the support planning process

 

The use of social media; MyLife, Face Book and Twitter to advertise and promote Information & Advice and highlight events taking place

Find out more about Making it Real

Contact person:

Renu Purvis

Email:

renu.purvis@telford.gov.uk

Phone:

01952 388812

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